Our policy on refunds and cancellations for premium designs and features. It forms part of our terms and conditions.
Digital content
Invitations are digital, web-based products. Once a design is finalised and its link is generated, the service is considered delivered.
1.No-refund policy
As a rule, payments for premium designs or features are not refundable. They are digital products that are unlocked for your invitation as soon as you pay, so they cannot be “returned”.
2.Exception: platform errors
We stand behind what we make. If a technical problem on our side stops you from using what you paid for, or the service does not work as described, and we are unable to fix it, you will receive a full refund.
3.How to request a refund
Please include your invitation link, the payment or order ID, and a screenshot or short description of the problem. We reply within 2 working days. Approved refunds are made to your original payment method and usually reach your account within 5–7 working days.
4.Cancellation
You can stop using Evly at any time, and you can unpublish your invitation from your dashboard whenever you like. To have a premium invitation deleted from our records, contact us. Cancelling does not by itself entitle you to a refund of earlier payments.